Refund Policy
Effective Date: 1-Jan-2024
Welcome to Wisdom Peak Analytics!
This Refund Policy outlines the terms and conditions for the return of payments made to Wisdom Peak Analytics for our technical and marketing services. By engaging with our services, you agree to this Refund Policy.
1. Services Covered
This policy applies to the following services provided by Wisdom Peak Analytics:
Web Development
App Development
Software Development
Search Engine Optimization (SEO)
Digital Marketing
Other related technical and marketing services
2. General Policy
Wisdom Peak Analytics is committed to providing high-quality services. If you are not satisfied with the service provided, you may be eligible for a refund, subject to the conditions outlined in this policy.
3. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
A refund request must be made within 30 days of the payment date.
The service provided must be incomplete or not delivered as per the agreed scope of work.
A detailed explanation of the reason for the refund request must be provided.
4. Non-Refundable Services
The following services are non-refundable:
Services already completed and delivered as per the agreed scope of work.
Services where the client has approved the deliverables.
Custom software development projects once the final approval is given by the client.
Any third-party services or tools purchased on behalf of the client.
5. Process for Refund
To request a refund, please follow these steps:
Contact our support team at [email address] with your order details and reason for the refund request.
Our team will review your request and respond within 7 business days.
If your refund request is approved, we will process the refund within 14 business days using the original payment method.
6. Partial Refunds
In certain cases, partial refunds may be issued. This will be determined based on the work completed and the portion of the service that was unsatisfactory.
7. Dispute Resolution
If you are not satisfied with the resolution provided, you may escalate the issue to our grievance officer. Contact details are provided below.
8. Changes to this Policy
We reserve the right to update this Refund Policy at any time. We will notify you of any changes by updating the "Effective Date" at the top of this policy. Your continued use of our services after any changes indicates your acceptance of the new terms.
9. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at:
Email: support@wisdompeakanalytics.com
Address: Level 5, Two Horizon Center, DLF Phase 5, Gurgaon
Phone: +91-9389883992
Grievance Redressal Officer:
Name: Mohit Kumar
Email: grievanceofficer@wisdompeakanalytics.com
Phone Number: +91-9389883992
We are committed to resolving any disputes in a fair and timely manner. Thank you for choosing Wisdom Peak Analytics.